Is your organization looking for support when it comes to finding and recruiting the right employees and are you also looking for an unburdening when it comes to achieving better customer contact results?
Managed Flexpool is a customer contact solution where Yource supplies one or multiple teams of customer service employees and also takes full responsibility for the results. This entails that Yource also manages the coaching, quality monitoring and management of the teams.
We can also supply extra services such as planning, scheduling, traffic, knowledge management and give advice where desired.
When we are applying the Managed Flexpool solution we are actively creating a partnership with you to improve customer contact. The Managed Flexpool is located at one of your locations and functions as a department or team within your organization and has a strong connection with the other departments. If your organizations currently works from home, the employees will follow the same policy.
This solution is also interesting for organizations that want to have an insourcing team next to their own customer contact team or want to take back control of their customer contact in the future.