New international top player in the customer contact market is named 'Yource'

New international top player in the customer contact market is named 'Yource'

The Belgian outsource company Mifratel and the Dutch customer contact companies PCS and FINTREX continue as one label “Yource”. The name is a contraction of You (people are central, both employee and customer) and Source (sourcing customer contact, the core business of the entire group).

At the moment, Yource has a total of 5,200 employees and has offices in 5 countries (the Netherlands, Belgium, Luxembourg, Morocco and Bulgaria). The 4 operational divisions Recruitment, Insourcing, Outsourcing Netherlands and Outsourcing Belgium together have an annual turnover of 125 million euros. Yource offers access to all forms of customer contact services: staffing & secondment, education, training, outsourcing, nearshoring, offshoring and insource solutions.

The driving force behind the combination is the Belgian investment fund KeBeK supported by BNP Paribas Fortis Private Equity. From 2014, the Belgian customer contact supplier Mifratel and the Dutch PCS (2017) and FINTREX (2018) have been merged into the current Yource group.

The Yource management team of 7 is led by Robin Jansen (CEO Yource Group and co-founder FINTREX): “In recent years, the companies that now form Yource have experienced tremendous growth. We maintain the existing foundations, with the associated employees, clients and suppliers. Yource stands for what connects us. The synergy and specializations of the companies, which together form Yource, create the possibility to offer our customers a tailor-made total solution. And above all, we offer our 5,200 employees, whom we call members, an employee journey with our own Academy, in which they continue to develop. Yource is a logical step for us to be able to offer our customers and employees an even better future: The future is there, make it Yource! ”

Mohlad Hassan (founder of PCS and COO Outsourcing Netherlands): “Because we can now offer everything with the companies that are part of Yource, it no longer matters to our customers which sourcing strategy they aspire to: we have all the solutions within our portfolio. With our database consisting of 350,000 available customer contact profiles, our recruitment organization and Academy, Yource distinguishes itself from all other insource and outsource parties. Yource has a mission: everyone within the Benelux who thinks about customer contact, thinks about Yource. With this release, the first step has been taken. ”

The other members of the Management team are: Boris Wachters (COO Insourcing Netherlands), Marjolein Kleijwegt (COO Recruitment), Eelco Bruinsma (CFO), Sander Elshof (CIO) and Frank Dhooghe (CEO Belgium).

Mifratel was founded in 2002 and is a customer contact outsourcing specialist for the Belgian market with locations in Belgium, Bulgaria, Luxembourg and Morocco.

PCS was founded in 2011 and is a customer contact outsourcing specialist in the Netherlands with locations in Almere, Nijmegen and Zwolle.

FINTREX was founded in 2002 and specializes in customer contact recruitment, temporary employment and managed insourcing. FINTREX also has an Academy that offers customer contact assessments, training and education.

KeBeK is an independent Belgian investment fund that participates in solid, medium-sized companies with identifiable potential for further value creation. KeBeK actively supports the management team of its participations in the implementation of the jointly determined business strategy.

BNP Paribas Fortis Private Equity is the venture capital company of BNP Paribas Fortis and has been active in the private equity market in Belgium since the 1980s. BNP Paribas Fortis Private Equity also manages a portfolio of (inter) national buy-out funds and local venture capital funds.

More information about our services

Would you like to know more about our customer contact solutions? Feel free to contact us for more information.

Get in touch

Do you have a question? We are here to help you!